WE’RE OPEN | ONLINE BOOKINGS ONLY

We want your visit with us to be really enjoyable and as safe as possible. We’ve introduced a number of measures to help keep you and our team safe.

Please make sure to read the information below so that you are fully prepared for your visit.

Book your tickets If you have a farm admission ticket and need to convert it to book your place click here If you need to book in with an existing online ticket - you need to go here.

FAQs

Are you limiting the amount of visitors?

Yes, we’ve strict capacities in place to ensure safe social distancing. We are firm on these capacities and will not add more if we sell out which is why it is critical to book in advance. 

Can I pay at the gate?

No, we’re sorry to protect visitors and staff we’ll only be accepting online bookings. 

What hygiene measures have you taken?

Enhanced cleaning regimes are in operation regularly across the farm. Hand sanitisers are available to all guests in key areas.

How do I book tickets?

We’re only taking online bookings to make your visit with us as contactless as possible. You can book an allowed time slot online here even on the same day as your visit! However, with reduced capacity and allocated time slots we recommend booking in advance as tickets have been selling out.

How will you maintain everyone social distancing?

We’re asking all our guests to continue to stay at least 2 metres from other families and staff but our staff will also be on hand to ensure enhanced cleaning regimes. We also have one way systems in place across the farm.

I don’t see tickets available for the date I want to book – does this mean you’ve sold out?

Not necessarily. Tickets will only be released in blocks. Tickets will be released on our website here – if you do not yet see your date, keep checking back. 

Do I have to pay for parking?

Yes, you will be directed to appropriate parking by a steward and car park machines are in operation. It will be £3 for all day parking.

Are all your facilities open?

No, at this time our soft play centre and tunnel maze remain closed in order to protect our visitors from high-risk contact points. Our tractor ride, talks and races are also not operational so as not to encourage people to group in a queue. Under the latest restrictions, we are no longer permitted to open our reptile house and also some of our barns were deemed as indoor. This means only our roundhouse and two rare breeds barns are currently open as walk throughs only. We have committed to moving as many animals as possible into our paddocks and fields for visitors to enjoy.

Where can we eat?

Unfortunately the White Bull restaurant cannot accept any eat in dining at this time but will be serving takeaway items. You can get hot drinks from our main shack beside it. 

Can you administer first aid?

Unfortunately we can only deal with life threatening cases 

Can I get a refund if I can’t come to you?

Our policy is that our tickets are none refundable but we accept we are currently in exceptional circumstances and so we are offering ticket transfers to alternative dates. 

If you need to change the date on your ticket we are happy to do so, provided we are informed before the arrival time stated on your ticket. 

Are dogs allowed?

No. Dogs are not permitted within the farm. However dog walkers are welcome in our Lucky Pup dog cafe which is outside the farm compound (when it is allowed to open).

Who do I contact with a problem?

Please call 01226 790427 or email bookings@cannonhallfarm.co.uk if you need to amend your booking because a member of your party has symptoms or needs to isolate.