Section 1 – Introduction

  1. Introduction

1.1 These Terms and Conditions apply in their entirety to all individuals and entities who visit or interact with the Cannon Hall Farm website and sub-domains, including but not limited to the Cannon Hall Farm website https://www.cannonhallfarm.co.uk/ , affiliated passport platform (https://passport.cannonhallfarm.co.uk/), ticketing website (tickets.cannonhallfarm.co.uk), shop (shop.cannonhallfarm.co.uk), passes (http://passes.cannonhallfarm.co.uk ), farm shop (http://shop.cannonhallfarm.co.uk ), merchandise (http://merch.cannonhallfarm.co.uk ), parties (http://parties.cannonhallfarm.co.uk) and VIP website (https://vip.cannonhallfarm.co.uk/ ),collectively referred to as the “Site”. By visiting our Site, you agree to the applicability of these Terms and Conditions as to the relationship between yourself and Cannon Hall Farm.

1.2 Cannon Hall Farm Limited, trading as Cannon Hall Farm, is a UK registered company with company number 04637412 and a registered address of Cannon Hall Farm, Cannon Hall, Cawthorne, Barnsley, South Yorkshire, S75 4AT.

1.3 Please note that these Terms and Conditions are governed by, and construed in accordance with, the law of England and Wales. If you are accessing our Site from outside of England and Wales, as a user of our Site, you are solely responsible for complying with all local laws and regulations.

  1. Description

2.1 The purpose of our Site is to provide you with information about visiting us at Cannon Hall Farm. This includes information on the types of visits that we offer, events, ticket information, merchandise and what you can expect when you visit.

  1. Functionality

3.1 Due to the nature of our Site, you may have access to a variety of functions. These functions include, but are not limited to:

  1. Booking a farm visit (“Farm Visit”) or VIP Experience;
  2. Updates on any routine maintenance or development works;
  3. Purchase and manage passes and tickets;
  4. Adopting an animal;
  5. Registering for or booking an event;
  6. Booking a child’s party;
  7. Booking a group or school visit;
  8. Booking a mobility scooter;
  9. Booking a table at our restaurants and eateries;
  10. Viewing our restaurant and eatery menus;
  11. Viewing our photo and video content;
  12. Viewing our subscriber-only content;
  13. Accessing our shop and purchasing merchandise and farm shop produce;
  14. Viewing job opportunities; and
  15. Receiving Cannon Hall Farm News.   
  1. Account Creation

4.1 To access some functionalities of our Site, you must register for a free Cannon Hall Farm account (“Passport Account”).

4.2 To create your Passport Account we need your:

  1. First name;
  2. Last name;
  3. Email address; and
  4. Password.

4.3 When you register, you will receive an email asking you to verify your Passport Account. Once verified, your Passport Account will be activated, and you will receive another email confirming the activation and directing you to your Cannon Hall Farm dashboard (“Dashboard”).

4.4 It is through the Dashboard that you may be able to do the following:

  1. Make and manage a booking;
  2. Purchase and manage passes and tickets;
  3. View admission and VIP Experience passes;
  4. Add a payment method;
  5. Purchase and watch live streams or past events;
  6. View your order history;
  7. Manage your account credit; and
  8. Create and edit your profile.

Section 2 – Bookings

  1. Farm Admission Tickets

1.1 To visit us, you must purchase a farm admission ticket (“Ticket”). All adults and children require a Ticket to visit the farm however, children under 2 are free (proof of age may be required). Tickets may be available to purchase in person at Cannon Hall Farm, however, we strongly encourage you to book your tickets online using our bookings page, as we cannot guarantee that tickets will be available to purchase on the day of your visit. Please note that some of the information below only applies if purchasing a Ticket through our Site.

1.2 To purchase a Ticket online you must either register for an account, login to your Passport Account or check out as guest and select the following:

  1. A Farm Visit or VIP Experience;
  2. Date and time of visit; and
  3. Number of Tickets.

1.3 For some types of Farm Visits you may be required to complete a disclosure form. Where this is the case, you will not be able to complete your booking without first completing the disclosure form in the booking page. Please complete this to the best of your ability to ensure that everyone is accommodated throughout your Farm Visit.

1.4 Once you have completed your booking, you will receive your Ticket(s) via email. These will also be added to your Passport Account (where applicable). Please review all of the information received in the email before visiting us.

1.5 All tickets are only valid for the session shown however, bookings can be managed through your Passport Account. Changes, including cancellation, can be made to your visit up to 48 hours before your chosen session. Any refunds will be issued to your Passport Account as credit to be used for a future visit(s). No compensation will be offered for any unused tickets.

1.6 Please note, if you are checking out as a guest, and choose to not create a Passport Account, booking amendments and additional features may not be accessible. Therefore, we strongly encourage you to create a Passport Account to utilise all features of our booking system.

1.7 You are advised when making a booking to review our website to check for any routine maintenance or redevelopment work that any affect your visit. Cannon Hall will not be responsible if any of our services are unavailable during your visit.

  1. Bulk Passes

2.1 Bulk passes (“Bulk Passes”) can be bought through our Site or may be purchased in person from the Cannon Hall Farm Gift Shop.

2.2 Bulk Passes are like vouchers, but exchangeable for tickets only, whereas Gift Vouchers are set amounts (e.g. £15 – £100) that can be used to purchase tickets or other items in the gift shop, farm shop and restaurant. Other vouchers for discounts on tickets may also be available. For more information on vouchers and their uses, please click here.

2.3 Bulk Passes must be converted into Tickets for a Farm Visit. Bulk Passes do not constitute a booking; rather, they contain a booking code. You therefore MUST make a booking and obtain your Ticket(s) for a Farm Visit.

2.4 Bulk Passes can be converted into Tickets, that can be used on most days throughout the year. However, our premium events, which may include our pantomimes, music events, Pumpkin Festival and Christmas events, are excluded and require specific Tickets to be purchased.

2.5 Bulk Passes are flexible. They can be bought as a digital option and accessed through your Passport Account or you can have physical Bulk Passes sent to you through our gift pack option.

2.6 When a gift pack option is selected, the recipient of the gift (“Receiver”) will be sent a physical presentation wallet with a code for 10 Farm Visits inside. Please note that additional charges may apply when purchasing the gift pack option.

2.7 Bulk Passes can be shared with friends and family. To share a Bulk Pass, the friend or family member MUST have a Cannon Hall Farm Passport Account. Without a Passport Account the friend or family member will not be able to access the Bulk Pass. Please note that you are responsible for the correct input of email addresses when sharing the Bulk Passes. Cannon Hall Farm will not be responsible for any Bulk Passes shared with the wrong email address.

  1. Bulk Pass Use and Expiration

3.1 To use your Bulk Passes you must:

  1. Have a Cannon Hall Farm Passport Account;
  2. Make a valid Farm Visit booking; and
  3. Obtain your Tickets.

3.2. Please note that Bulk Passes are non-refundable and cannot be used in conjunction with any other discounts or offers.

3.3 All Bulk Passes are valid for 12 months from the date of purchase. Bulk Passes that have expired will be removed from your Passport Account and will be unavailable for use after 12 months from the date of purchase. Bulk Passes that have expired cannot be replaced, nor will cash alternatives be given.

3.4 All Bulk Passes are non-replaceable in the event of loss or damage.

3.5 If you book a Ticket with a Bulk Pass and need to amend the date or time of your Ticket you can do so, provided that it is not 48 hours before the entry date. For more information on this, please click here.

  1. Redeeming Bulk Passes

4.1 To redeem Bulk Passes that have been gifted to you, create an account or login to your Cannon Hall Farm Passport Account.

4.2 Navigate to the ‘Redeem a code’ section of your Passport Account. To access your Bulk Passes, you will enter your 8-digit code, found in your email or your gift pack.

4.3 Please note that Bulk Passes do not constitute a valid booking. A Bulk Pass MUST be converted into a Ticket, by making a booking, in advance of a Farm Visit.

  1. VIP Experiences

5.1 To participate in our VIP Experiences, you must meet specific requirements. Please check each individual VIP Experience for more information.

5.2 When booking a VIP Experience, you will need to complete a disclosure form. Where this is the case, you will not be able to complete your booking without completing the disclosure form linked in the booking page. Please complete this to the best of your ability to ensure that everyone is accommodated throughout your visit to Cannon Hall Farm.

5.3 Once your VIP Experience booking has been processed, you will receive a confirmation email, and the VIP Experience Ticket will show up in your Passport Account.

  1. Party Bookings

6.1 Cannon Hall Farm offers two different types of children’s parties:

  • non-exclusive access to the Hungry Llama play area for a minimum of 10 children; or
  • exclusive access to Hungry Llama Play area between 9am and 10am on your chosen day for minimum of 10 children;

For those booking a non-exclusive access party, please note seating areas within the play area itself are limited and no specific area will be designated for the use of birthday parties. A separate party room is provided for the use for food purposes only.

6.2 Booking requirements

When booking a party, please note the minimum requirements; a minimum of 10 children are required. Our website will allow you to manage your own booking for up to 20 guests. If you require a larger party size, our bookings team will be able to tailor make a party experience for you.

All bookings are subject to a £50 non-refundable deposit which must be paid in full at the time of booking. Your date will not be held for you until this payment is made.

Please ensure you correctly fill in all your details for your party so we know who to expect on the day. You will be able to add in birthday party guest names, extra adults accompanying them plus optional extras such as cakes, sweet bags and slushes.

The cut off point for providing this data and paying your full balance is ten days before your party.

6.3 On the day of the party, please ensure you have shared your birthday party barcode with all guests so we can scan them in when they arrive.

Although your party room is only available for the one hour 45 minutes booked, on our peak parties guests can arrive anytime from 10am and stay at our farm all day. Unfortunately this does not apply to our reduced-rate off peak parties, where entry can only be made after 3.15pm due to the discounted party rate you will have paid. 

Please respect the amount of time allocated in your party room, as our team do have to have time to clean and set up for the next session. Should you arrive late, there is no guarantee that your party can be extended.

6.4 Packages and prices

Please note all prices are correct at the time of booking. Once purchased bookings cannot be changed to apply any offers.

Each birthday party has a minimum of ten child guests. Each guest is entitled to bring one free adult to accompany and supervise them, apart from the birthday party child who can bring two. 

Any additional guests required can be added and paid in advance through your birthday party booking portal or, if you’d rather not cover this cost yourself, they can pay the discounted rate themselves on the day. 

Food is only provided for the birthday party guests, not for any accompany adults or additional guests.

6.5 Managing your party

Once you have paid your deposit, your party time has been reserved. You can then log in to your birthday party booking portal at passport.cannonhallfarm.co.uk to fully manage this booking. You can add and remove guests as you need to, providing you do not go under the party minimums.

You can add extra guests if you choose to, and add optional extras such as sweet bags, slush and birthday cake. 

Ten days before your party is the final deadline for payment. After this point, it is no longer possible to reduce the numbers you have specified, however, you can log in and change the name of guests should you require to allocate the paid spot to another guest.

Our system will allow you to add extra guests, if you need to, right up to 24 hours before your party, however payment for these must be made straight away.

6.6 Food options and dietary requirements 

We serve a set menu for all our birthday parties which is buffet style and outlined in the information section of your birthday party booking portal. 

It is your responsibility as the party organiser to let us know of any dietary requirements at least 10 days prior to the date on your booking. Any requirements not specified up to this time may result in these requirements not being able to be met.

If you have any specific dietary requirements, you will be able to input these in your birthday party booking portal.

Cannon Hall Farm cannot guarantee an allergen free meal.

6.7 Payments

A payment of £50 is required to secure your date – and your running balance for the number of guests and extras will show in your birthday party booking portal, alongside your payment deadline date as a simple reminder.

You can pay your balance in full at any time. You can also pay in instalments to help you spread the costs of your party.

Final payment is due ten days before your party date. If payment is not received by this time, Cannon Hall Farm reserves the right to cancel your booking with a forfeiture of any funds paid up until this time. If you are struggling to pay in the allotted time, please do communicate with us by emailing bookings@cannonhallfarm.co.uk.

6.8 Cancelling a party

Please note, once you have paid your deposit, we do allow a cooling off period. Should you wish to cancel your party, you can do so, provided this is done 14 days before your birthday party date. 

Payments made by debit or credit card will be refunded to the same card. Please allow up to seven days for the refund to be processed and issued.

Any cancellations wishing to be made within 10 days of the party date will be non-refundable. Because our system allows you the full flexibility to manage your booking at any point up to 24 hours before your party date, Cannon Hall Farm will not refund the cost for any guests that are last minute cancellations or no-shows.

6.9 Force Majeure 

In extreme circumstances, Cannon Hall Farm may be unable to deliver your booking. Cannon Hall Farm shall be entitled to cancel your booking at any time. In the event that Cannon Hall Farm decides to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible. 

In the event of cancellation under this point, you shall be entitled to transfer your booking to another date or – if that is not sufficient – to a full refund.

All other Cannon Hall Farm admission policies do apply.

  1. Group Visits

7.1 At Cannon Hall Farm, we offer group bookings (for example, for schools, local authorities, and clubs who wish to visit us).

7.2 To book a group visit to Cannon Hall Farm, please complete the steps on our website, that outlines our booking terms and information such as minimum numbers and deposits.

  1. Gift Vouchers and Discount Vouchers

8.1 You may purchase a Gift Voucher through our Site. Each Gift Voucher is sent out to the Receiver as a physical voucher, including one presentation envelope.

8.2 Please note that if you are purchasing more than one Gift Voucher, ensure that you make a note in the order to provide additional presentation envelopes.

8.3 Gift Vouchers cannot be used for any online purchases of merchandise. However, they can be used to book Tickets. For more information on using Gift Vouchers, please click here [link].

8.4 In some instances, Discount Vouchers may be available to you when booking your Tickets for a Cannon Hall Farm Visit. Please see the Cannon Hall Farm website for specific events that may include a Discount Voucher.

  1. Concessions and Discounts

9.1 When booking a Farm Visit, you may be entitled to a concession fee if you are a Max Card holder or a registered carer.

9.2 Free carer Tickets are only be valid with a full-priced Ticket. Should you not have a valid, full-price Ticket, your entry will be refused. Valid identification may be requested in the form of a blue badge or a DLA letter on entrance to the farm.

9.3 Please note that if you book a concession Ticket you must produce either your Max Card or proof of carer status at the farm entrance. Failure to do so will result in those Ticket holders being charged the current farm entry price at the time of arrival.

9.4 Discount codes may be available from time to time. Where this is the case, discount codes cannot be applied retrospectively and will apply to certain tickets and bookings only, which may include bookings made within a specific timeframe. Discount codes may be withdrawn at any time, please refer to the specific discount code in use for more information.

Section 3 – Other Products and Functionality

  1. Video and Exclusive Content

1.1 If you are interested in finding out more about Cannon Hall Farm, we regularly create free video content that can be accessed here.

1.2 You can support us further by joining our community via our exclusive Facebook page. For a monthly fee, you will have access to additional content. To sign up, click here.

1.3 Any such video content access will be available for 1 year following the live video stream. After 1 years, the content will no longer be available.

  1. Adopting an Animal

2.1 You can adopt a farm animal through our Site. For more information on the animals available for adoption, please click here.

2.2 We offer a variety of animal adoption packages, with each package containing different add-ons and options. For more information on the types of packages we offer, please click here.

2.3 All adopted animals remain the property of Cannon Hall Farm, and we reserve the right to move them to other establishments where this is necessary.

2.4 All adoptions are valid for 1 year from the date of purchase.

2.5 Where Passes are included as a part of your adoption package, we cannot guarantee that your adopted animal will be visible on the day of your Farm Visit.

2.6 Please note that where a certificate is part of the package, you are responsible for adding the correct name to the certificate, including spelling. We are unable to make changes to the certificate once it has been sent to the Receiver.

2.7 Where a package includes a physical adoption pack, you must contact us within 60 days if you have not received the pack in the post. If, after 60 days, you do not contact us, it is at our discretion whether we reissue the adoption pack.

  1. Merchandise: Overview

3.1 We offer Cannon Hall Farm merchandise both through our on-site farm shop and our online store.

3.2 It is not necessary to set up a Passport Account to place an order via our Site. However, it is necessary for you to provide certain information for us to fulfil your order, such as your full name, address, and payment details.

3.3 We reserve the right to refuse any order made by a customer at our discretion.

3.4 When you place an order through our Site, you will automatically be sent an email acknowledging your order. This does not mean that your order has been accepted, but rather demonstrates that we have received your order. Due to our products being subject to availability, your order will only be accepted when you receive a ‘dispatched’ email.

3.5 Please note that the images and descriptions of our products are as accurate as possible; however, due to the resolution of your device and/or our images, our products may differ slightly in person from their digital pictures.

  1. Product, Price and Payment

4.1 All prices for our products are displayed on our Site. All prices on our Site include VAT but exclude delivery costs. For information on delivery and returns, please refer to section 5 below.

4.2 Please be aware that prices may change from time to time. These variations will not affect any orders that have already been placed.

4.3 All payments must be made through the online payment methods made available on our Site. For information regarding the terms and conditions of a selected payment option, please visit their site(s) directly.  

  1. Delivery

5.1 Standard UK shipping applies to all orders. For any additional items, you may face additional delivery costs. International shipping charges may apply.

5.2 Any applicable delivery charges will be calculated at the checkout.

5.3 Any tax and duty payable on deliveries outside the UK will be borne by the Receiver. Cannon Hall Farm is unable to provide any indication of how much this will be.

  1. Cancellation, Returns, and Refunds

6.1 You have the right to cancel any merchandise order within 14 days of receiving the product without giving any reason. However, please note that the right to cancel does not apply where the purchased product is a perishable item (such as fresh fruit, vegetables or meat) or has been personalised or made to your specifications. After 14 days, products can only be returned for a refund if defective. Please note that defective items can only be returned to us up to 6 months after purchase, unless it can be proved that the product was faulty upon purchase.

6.2 To cancel your order, you must inform us of your decision to cancel the order by means of a clear statement by email at merch@cannonhallfarm.co.uk.

6.3 To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the 14-day cancellation period expires. After this, you then have up to 14 days to return your order.

6.4 If you cancel the order, we will return all payments that we have received from you, excluding delivery costs, within 14 days from the day on which we received notification of your cancellation of this contract.

6.5 Please note that refunds are not available for perishable items such as fresh fruits, vegetables and meat products.

6.6 For this repayment, we will use the same means of payment that you used in the original transaction. You will not be charged any fees for this repayment. We can, however, refuse the repayment until we have received proof that you have returned the goods.

6.7 You shall return the goods to us immediately, and in any event, no later than 14 days from the day on which you inform us of the cancellation. The deadline is met if you post the goods before the 14-day period has expired. Please note that, all returns costs will be borne by you unless you are returning a product that is unsatisfactory quality, unfit for purpose or not as described.

Section 4 – Miscellaneous

  1. Child Safety

1.1 All children MUST be suitably dressed during a Farm Visit and or VIP Experience.

1.2 Only children who are under the age of 12, with their arms and legs covered are allowed on the play frames.

  1. Mobility and Accessibility

2.1 To make your visit as accessible as possible, mobility scooters and wheelchairs can be booked for your Farm Visit or VIP Experience. Before booking, age and weight requirements must be reviewed to ensure compliance with our Site’s health and safety specifications.

2.2 When hiring a mobility scooter or wheelchair, a returnable deposit and a valid photo ID may be required.

2.3 For information on availability and safety when booking a mobility scooter and wheelchair, please click here.

  1. Parking

3.1 Parking is available for visitors of Cannon Hall Farm. Parking tickets are available to be purchased online via our website or can  be purchased at the car park when you arrive.

3.2 Please note that a parking ticket purchased for Cannon Hall Farm is only valid for the Cannon Hall Farm car park. The museum car park is run by Barnsley Council and therefore, requires a separate ticket.   

Section 5 – Legal Stuff

  1. Acceptable Use

1.1 Our Site must only be used in compliance with these Terms and Conditions. You must not:

  1. Input any harmful or discriminatory language;
  2. Knowingly cause harm to our Site by uploading, sending, or in any way transmitting data that contains any form of virus or malware or any other code designed to adversely affect computers, hardware, software, or data of any kind; or
  3. Knowingly cause any harm to any other user of our Site.

1.2 We reserve the right to suspend or restrict access to our Site, to areas of our Site and/or to functionality on our Site should you breach these Terms and Conditions.

1.3 Additionally, we may, for example, suspend access to our Site or some areas of our Site during server maintenance or when updating our Site. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our Site.

  1. Links to Third-Party Sites

2.1 Links to third-party sites may be included or embedded into our Site. The inclusion of a link to another site is for informational purposes only and does not imply any endorsement of the sites themselves or of those in control of them.

2.2 Unless expressly stated, these sites are not under the control of Cannon Hall Farm. Consequently, we neither assume nor accept any responsibility or liability for the content displayed on any third-party sites.

  1. Intellectual Property

3.1 All content on our Site belongs to Cannon Hall Farm. Intellectual Property owned by us includes:

  1. Tradenames;
  2. Logos;
  3. Text; and
  4. Designs.

3.2 Specifically, this prohibits the unauthorised use, download, copying, and other activities that would dilute or damage our intellectual property without express, written permission from us.

  1. Indemnity

4.1 You, as a user of our Site, shall defend, indemnify, and hold harmless Cannon Hall Farm against claims, actions, or proceedings for losses, damages, and costs, including court costs and reasonable legal fees, arising out of or in connection with your use of our Site.

  1. Limitation of Liability

5.1 We do our best to ensure the safety, security, and accessibility of our Site. However, we cannot be held liable for any damages directly or indirectly resulting from the use of our Site.

5.2 Nothing in these Terms and Conditions seeks to exclude or limit our liability to the extent that it cannot lawfully be excluded or limited.

5.3 Liability, if any, shall be limited to £10,000,000.00 (£10 million).

  1. Data Protection

6.1 These Terms and Conditions have been drafted in line with and in accordance with the UK General Data Protection Regulation (“UK GDPR”), as enacted into UK law by the Data Protection Act 2018 (“DPA’18”).

6.2 Use of our Site is governed by our Privacy Policy [insert links]. The Privacy Policy is incorporated into these Terms and Conditions by this reference.

  1. Changes

7.1 We may alter these Terms and Conditions at any time. If we decide to do so, any changes will become binding on all visitors on their first visit to our Site after the changes have been made.

7.2 You are therefore advised to check this page and read our Terms and Conditions upon every visit to our Site.

  1. Severability

8.1 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid, or otherwise unenforceable by any court or other authority, that or those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

  1. Law and Jurisdiction

9.1 These Terms and Conditions and the relationship between Cannon Hall Farm and individuals or entities visiting our Site (whether contractual or otherwise) shall be governed by, and construed in accordance with, the law of England and Wales.

9.2 Any disputes concerning these Terms and Conditions, the relationship between individuals, entities, and Cannon Hall Farm, or any matters arising therefrom or associated therewith (whether contractual or otherwise), shall be subject to the jurisdiction of the courts of England and Wales.

10. Contact Us

10.1 If you have any questions or concerns regarding these Terms and Conditions, please email us at info@cannonhallfarm.co.uk.